We commit to excellent service and product offerings for our customers and partners across our international reach, distribution network and broad customer base. We do this through a number of innovative products and services which are highlighted below. These are delivered by our expert teams and in some cases with the help of selected and trusted partners. To find more information about region specific products and services, please visit the relevant country website.
Our footprint includes over 1,100 Travelex stores across the globe in some of the world’s largest and busiest international airports and major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Our team is trained not only to meet our customers' needs, but also to give the right advice, tailored to each individual customer.
The services we offer vary across our global footprint and include:
- Foreign currency cash
- Prepaid currency cards
- International payments and remittances
- Sim cards
- Travel insurance
Online and mobile for home delivery and click & collect
We are committed to serving customers in the channel of their choice from online and mobile to our stores. In many countries customers can order foreign currency at great rates online through our website and via the mobile app in select countries. We continue to expand the digital services offered in all countries and improve our existing offerings to deliver optimum access and convenience for our customers.
Our click & collect service allows customers to choose from over 40 currencies as well as pre-paid currency cards to have delivered directly to their home, or to collect in one of our stores.
We operate over 900 Travelex ATMs around the world. Our ATMs allow customers to purchase foreign or local currency simply by using their card. This self-serve option provides exchange rates displayed on screen and currency that is dispensed in less than a minute.
Remittance and international money transfer
We offer a range of remittance and money transfer products around the world. In the Middle East and parts of Asia, we provide remittance services to customers in our retail stores.
Our digital international money transfer service is currently available in Australia, Hong Kong and Singapore with more countries within the APAC region launching this service throughout 2021. This web and mobile offering gives our customers the ability to transfer money directly from their bank account to a receiver’s bank account across 50 corridors.
Our multi-currency prepaid cards are a flexible, secure and convenient option for customers’ travel money needs. Cards can be topped up when the balance runs low, offer ATM cash withdrawals and are accepted at over 35 million MasterCard merchants worldwide.
By loading cards directly with foreign currency our customers are able to lock in exchange rates for their trip and spend with confidence while traveling abroad. The Travelex mobile app allows prepaid card customers to manage their card on the go including viewing their balance, transaction history, moving money between currencies on the card and topping up.
We provide foreign currency services to a wide variety of partners, who usually have recognisable distribution networks and consumer brands (e.g. supermarkets, retail banks). Our outsourcing business enables our partners to provide their customers access to foreign currency quickly, securely and via a choice of channels. Our partners can opt for an entire end-to-end foreign exchange operation or simply choose a customised selection of products and services that suit their business needs.
We are a market leading supplier of wholesale banknotes to hundreds of global financial institutions and central banks. We pride ourselves on the unrivalled ability to source and distribute banknotes across the globe. Our internal logistics and dealing teams are skilled at navigating the complexities of moving banknotes to a wide network of international locations. We have developed a world class, gold standard approach of operating within a tightly governed regulatory and anti-money laundering framework.