Retail stores
Our footprint includes over 600 Travelex stores across the globe in some of the world’s largest and busiest international airports (including 8 of the top 20) and major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Our team is trained to meet our customers' needs, giving the right advice, tailored to each individual customer.
The services we offer vary across our global footprint and include:
- Foreign currency cash
- The Travelex Money Card – our Prepaid currency card
- ATMs
- International payments and remittances
- Sim cards
- Travel insurance
Prepaid cards – The Travelex Travel Money Card
Our multi-currency prepaid cards are a quick, easy and secure way to spend abroad. Cards can be topped up when the balance runs low, offer ATM cash withdrawals and are accepted at over 35 million MasterCard merchants worldwide.
By loading cards directly with foreign currency our customers are able to lock in exchange rates for their trip and spend with confidence while traveling abroad.
The Travelex mobile app allows prepaid card customers to manage their card on the go including viewing their balance, transaction history, moving money between currencies on the card and topping up.
The Travelex Money Card is compatible with Apple Wallet and Google Pay, allowing Apple and Android users in the UK to spend on their Travelex Money Card through their phone’s digital wallet or compatible smartwatch.
ATMs
We operate around 800 Travelex ATMs across the world. Our ATMs allow customers to purchase foreign or local currency simply by using their card. This self-serve option provides exchange rates displayed on screen and currency that is dispensed in less than a minute.
Online and mobile for home delivery and click & collect
We are committed to serving customers in the channel of their choice from online and mobile to in-store experiences. In many countries, customers can order foreign currency at great rates online through our website and via the mobile app in select countries. We continue to expand the digital services offered in all countries and improve our existing offerings to deliver optimum access and convenience for our customers.
Our click & collect service allows customers to choose from over 40 currencies as well as pre-paid currency cards to have delivered directly to their home, or to collect in one of our stores.
Wholesale banknotes
We are a market leading provider of wholesale banknote services with more than 22 years’ experience, providing large scale international banknote services to customers ranging from small financial institutions to major baking groups and central banks in over 80 countries. We have developed a world class, gold standard approach of operating within a tightly governed regulatory and anti-money laundering framework.
Outsourcing
We provide foreign currency services to a wide variety of partners, who usually have recognisable distribution networks and consumer brands (e.g. supermarkets, retail banks). Our outsourcing business enables our partners to provide their customers access to foreign currency quickly, securely, and via a choice of channels.
Our partners can opt for an entire end-to-end foreign exchange operation or simply choose a customised selection of products and services that suit their business needs. Our outsourcing capability is a core part of our off-airport presence and enables us to offer customers international money services at every stage of their travel planning.
Remittance and international money transfer
We offer a range of remittance and money transfer products around the world. In the Middle East and parts of Asia, we provide remittance services to customers in our retail stores.
Our digital international money transfer service is currently available in Australia, Hong Kong, Singapore and Japan. This web and mobile offering give our customers the ability to transfer money directly from their bank account to a receiver’s bank account across 50 corridors.