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    We hope these FAQs will answer any queries you may have.

    How can I order currency and/ or a pre-paid currency card online?

    We are constantly increasing the number of countries where it is possible to order currency and pre-paid currency cards online, for home delivery or store pick-up. To check whether you can order online where you are, please select the website of the relevant country from our global directory.

    How can I find out about the latest rates?

    To see the latest rates we offer online, please visit the website of the relevant country from our global directory. Rates change daily in line withe the market and local conditions.

    I have a Travelex Cash Passport - where can I find assistance for lost and stolen cards?

    If you have a Travelex Cash Passport and need 24/7 assistance for a lost or stolen card, please visit our Global Emergency Assistance page.

    Note: if you have any questions regarding Travellers Cheques please click here.

    Where can I get a copy of your latest financial report?

    We have included our financial reports for the last nine years here.

    How can I find out more about Wholesale Banknotes?

    If you have any questions regarding Wholesale banknotes, please click here or visit our Banks and retailers page.

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