Our goals and values

We are proud to be the world's leading foreign exchange specialist and we work hard every day to keep it that way. We do so by striving to achieve our five strategic goals and staying true to the values which have helped build the leading position we have today - never forgetting our customers have a choice, being rigorous in everything we do and acting with integrity in all our dealings.

Keep our brand number one 

We continue to expand our global footprint, both organically and through acquisitions, to cover all key markets. We also take the lead in innovation and in making our products and services more available to more customers than ever before.

Build great customer relationships 

With at least one foreign exchange transaction a second, over 30 million retail customers each year trust us with their foreign currency needs. We don't take this for granted. We constantly look for ways to build even stronger relationships with our customers, by offering relevant products and services through a wide range of channels and giving our customers great service whenever and wherever they deal with us.

Use our global scale and know-how 

For more than 35 years, we have focussed on helping our customers send and spend money around the world. Over that time, we have built up a wealth of expertise which we share across our global network of foreign exchange specialists - so that our customers can always benefit from the best ideas, wherever they come from.

Be a great place to work

Our people are our greatest asset. Attracting and keeping the best people by creating a great colleague experience helps us deliver a great experience to our customers and protect our standing for honesty and integrity.

Continue setting the gold standard

We have earned our reputation through years of consistently working with regulators to set the highest standards of integrity within foreign exchange. Our reputation is the lifeblood of our business. We are committed to maintaining the highest level of professional and ethical standards to make sure we keep it that way.

Financial Report
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